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BISON’S LEAN CAPABILITIES
Lean Conversion at Bison means added value for our customers
Bison has successfully converted its manufactring facility to function as a lean manufacturing plant.
Utilizing a lean system, Bison is able to carry their product component parts in stock, thus allowing for
rapid response to our customer needs. Regularly scheduled Kaizan events allow for maximum effeciency
within our cellular work stations. Lean manufcturing allows Bison to offer our customers a cost
effective product while working in a flexible production environment.
Lean Enterprise at Bison
In the early 90s, Bison deployed a formalized Total Quality Management (TQM) program that included
practical training for all office and union employees. The TQM program evolved in 1999 to a Lean
Manufacturing strategy using the tools of Lean such as 5-S, Kaizen Blitzes, Kanban, Single Minute
Exchange of Dies (SMED) as the primary means of improvement. In addition, inventory and production
scheduling were converted from a Material Requirements Planning (MRP) system into Kanban arrangements.
BISON PRIDE RATINGS. . . PUT US TO THE TEST!
| |
COAR % |
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On Time % |
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Good Unit % |
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Pride Rating |
| Goal |
97.0% |
x |
98.0% |
x |
99.5% |
= |
95.0% |
Like many other companies, Bison keeps track of our on time shipping percentage as a measure of
customer satisfaction. We have made steady improvement in that area, but lately we've asked ourselves
the question " If we make a shipment on time, can we guarantee that the customer is happy?"
The answer is no, because in many cases our customers have asked for earlier ship dates.
This year we are tracking our change order acceptance rate (COAR). We feel that if we say yes to the
requested ship date, and then ship on that date, we are truly meeting customer
expectations.
For 2007 we have created a new rating called the Bison Pride Rating. We calculate it by multiplying
together our on time percentage, our COAR, and our quality rating. We have established an initial goal
of 95%.We want Bison to be the supplier that is a pleasure to work with. We feel our Pride rating will
help drive our improvement process in that direction.
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